10 February 2021 –
Popular online marketplace Taobao is likely the answer to almost all shopping needs for many Singaporeans.
While merchants offer direct shipping to the doorstep, local freight forwarding companies are often the preferred shipping option due to their lower costs, and risk-free delivery.
However, local freight forwarder, Oops Singapore, recently encountered an issue with the Chinese customs, resulting in the delayed delivery of a batch of goods to Singapore.
Guangzhou customs spot check
On Feb. 9, Oops Singapore posted on its Facebook page notifying customers about a spot check conducted by customs in China.
Screenshot from Oops Singapore via Facebook.
According to the post, a batch of packages dispatched on Jan. 27 via air freight from Guangzhou destined for Singapore was selected for random inspection.
While the items have cleared customs as of the morning of Feb. 9, most of the packages were not resealed, leaving them in a state of disarray.
Due to this issue, this specific batch of goods will only arrive in Singapore after Feb. 20.
Refunds to be given
Oops Singapore wrote that it will refund all shipping fees to the affected customers via internet banking, Paylah, or Paynow.
The freight forwarding company has also sent the packing list to their customs declaring agent (DA) that will be used to seek compensation for any damaged and missing goods according to their declared value, upon receiving customers’ reports.
Oops Singapore has also included a list of 50 shipment numbers that were affected
Oops Singapore also attached images of the unsealed packages they had received after the inspection.
Photo by Oops Singapore.